Check service status first
Review the OutTrack service status before reporting a platform issue.
View service statusCustomer support
Get help with OutTrack
For product help, use the OutTrack contact route agreed with your organisation. Include your organisation, expedition, affected workspace, approximate time and a clear description of what happened. Do not include participant names, medical details or other unnecessary personal information.
Contact support
Use the support route agreed with your organisation and include the useful information below.
What to includeOperational emergencies
OutTrack is an operational aid, not an emergency service. Continue to follow your organisation's supervision, safeguarding, emergency and alternative-communication arrangements.
Useful information to provide
- Your organisation and expedition.
- Whether the issue affects Hub, Now, the public Website, tracking or account access.
- The approximate time and steps immediately before the issue.
- Any visible error message or correlation identifier.
- Whether the issue is still happening.
Support expectations
Support availability and response arrangements depend on the service agreement or support route provided to your organisation. This page does not promise a response time or continuous support coverage.